Introduction

Pazuru collects and processes personal data when you access our services. This privacy notice explains what data we collect, why we process it, and how you can exercise your rights when using Pazuru services, including our website and mobile app.

Data controller and contact details

Pazuru Ltd acts as the data controller for your personal data processed in connection with Pazuru services. You may contact us at [email protected] with questions about this policy or to exercise your rights. Our registered office is in the applicable jurisdiction and available upon request. We may appoint a data protection officer to assist with privacy inquiries, reachable at the same email address.

What personal data we collect

• Identity data including your name, date of birth, nationality, and user identifiers
• Contact data including email address, postal address, and telephone numbers
• Financial data including bank details and payment card information used to fund your Pazuru account
• Transaction data including deposits, withdrawals, bets, wagers and payout information
• Technical data including IP address, device identifier, browser type, language and operating system
• Profile data including preferences, marketing choices and gaming interests
• Usage data including information about how you interact with Pazuru services
• Marketing data including preferences for receiving communications
• Special categories of data including health related data disclosed in the context of responsible gambling measures, where you provide it or where processing is required by law

How we collect your data

• Direct interactions: you provide data when you register, update your account, contact customer support or participate in promotions
• Automated technologies: as you use the Pazuru website or app, we automatically collect data through cookies and similar technologies and log files
• Third parties and sources: we may receive data from payment processors, identity verification services, analytics providers and publicly available sources

Purposes and lawful bases for processing

1. Performance of a contract: to provide Pazuru services, manage your account, process bets and transactions, and communicate about your account
2. Legitimate interests:
   • Personalize your experience and tailor recommendations and marketing where you have not opted out
   • Improve Pazuru services and website usability
   • Analyze usage, conduct research, and test new systems
   • Manage promotions and respond to queries and complaints
3. Legal obligations: to comply with applicable laws and regulations including anti money laundering, know your customer, fraud prevention, and regulatory reporting; to verify identity and source of funds; to perform required audits
4. Consent: for marketing communications where you have given explicit consent; you may withdraw consent at any time

Data sharing and recipients

We may share your data with internal group entities and trusted service providers for the purposes described in this policy, including IT and security providers, payment processors, identity verification services, marketing partners acting on our behalf, and professional advisers. We may disclose data to regulators or authorities where required by law. In the event of a corporate transaction, your data may be transferred to the acquiring entity, but will remain subject to this privacy notice.

International transfers and safeguards

Where we transfer personal data to recipients outside the jurisdiction in which it was collected, we rely on appropriate safeguards designed to protect your data and ensure an adequate level of protection, such as contractual clauses or equivalent mechanisms.

Data security

We implement commercially reasonable security measures to protect personal data from unauthorized access, loss, disclosure, or alteration. Access is restricted to personnel with a business need to know. We maintain incident response procedures and will notify you and applicable authorities of a data breach when required by law.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal, regulatory, and accounting obligations. After that period, data may be anonymized for research or statistical purposes or securely erased. If you request deletion, we will assess the request in light of applicable law and our business needs.

Your rights

You have rights in relation to your personal data, including:

• Right of access to your data
• Right to rectification of inaccurate data
• Right to erasure, subject to legal allowances
• Right to restriction of processing
• Right to data portability
• Right to object to processing on grounds relating to your particular situation
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

Marketing and preferences

You may opt out of marketing communications at any time by using the preference settings within your Pazuru account or by contacting [email protected]. We will still send you service related messages as necessary to administer your account or provide Pazuru services.

Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it or obtain parental consent if required by law.

Changes to this privacy notice

We may update this privacy notice from time to time. We will post the changes on the Pazuru site and update the revision date. Your continued use of the services after the effective date constitutes acceptance of the updated policy.

How to contact us

For questions about this privacy notice or to exercise your rights, contact Pazuru at [email protected]. You may also request to speak with our data protection officer by writing to the same address.